Fill out the intake form —> sign the confidentiality and consent form —> review the cancellation policy —> feel free to ask any questions you may have during the session!

We take your confidentiality very seriously. Our sessions are conducted through a PHIPA (Personal Health Information Act) and PIPEDA (Personal Information and Protection and Electronics Document Act) approved platform called Jane.

Information will not be shared or communicated, directly or indirectly, without your consent. However, according to the laws in Ontario, there are some limits to confidentiality as follows:

~ You disclose that you are an imminent risk to yourself or someone else

~ You disclose abuse or neglect of a minor under the age of 16 years old

~ You disclose abuse by a healthcare or mental healthcare professional

~ You disclose infomation about neglect or abuse of a senior

~ The court subpoenas your clinical records

In your first session, your therapist will discuss confidentiality so they can answer anymore questions you may have.

Yes! As a Registered Social Worker (MSW), services should be covered by most Ontario insurance providers.

Though we do not provide direct billing, a receipt will be emailed to you directly after your session and processing payment with all of the credential information needed to easily make a claim.

At this time, we only offer therapy for 18+ individuals. If you need any other service, Psychology Today is a great resource.

We currently do not offer a sliding scale.

Payments are made in full following the session.

We currently accept credit card payments through the Jane platform. An invoice will be emailed to you following the session and once proof of payment is confirmed, you will receive a receipt which you can submit to your insurance provider.

Any cancellations require at least 48 hour notice. Late cancellations or no-shows (being at least 20 minutes late to a session) are subject to the full charge of the session.

We offer the option of online therapy sessions - which means you can be in the comfort of your own home!

We take your privacy, safety, and confidentiality seriously, which means that sessions cannot be conducted in public places (such as coffee shops or lobbies), with any other people around, or while you are driving a moving vehicle.

We want you to get the most out of therapy. One of the best indicators of successful treatment outcomes is the fit between a therapist and client. During the consultation, you can get to know a bit more about your therapist and their approach, tell them more about what you’re looking for, and see if you’d be a good fit.

Therapy can be useful for anyone at any stage of their life. You will be able to non-judgementally explore your experiences, emotions, worries, feelings, and thoughts with someone who is an unbiased, objective third-party. You may uncover and learn new things about yourself and gain different perspectives and ways of thinking.

Therapy doesn’t only have to be accessed after a life changing or emotional event. Even if things feel good overall, therapy can help you build resiliency (the ability to recover from difficulties) skills.

Therapy is collaborative and ultimately, only you are the expert of your life. As therapists, our role is to help you recognize how much you already know. We cannot give you direct answers to your problems, but we can support you in recognizing your ability to answer them and give you tools so you can feel empowered moving through life with confidence.

Here are some things that can help you get the most out of the process:

~ frequent and consistent sessions

~ active participation and introspection

~ keep a journal or jot down notes about what thoughts, feelings, or experiences you would like to cover in session

~ Provide feedback on what’s working or not working in session

In addition, we will never pressure you to address something you’re not ready to talk about. You’re in control with the direction of the session.

Me Again Collective does not currently provide crisis counselling.

If you feel like you are in crisis:

~ call 911 or go to the nearest hospital

~ 9-8-8 Suicide Crisis Helpline: call or text 9-8-8

~ Toronto Distress Centre: 416 408-4357 or 408-HELP

~ Gerstein Crisis Centre: 416 929-5200

~ Kids Help Phone: 1 800 668-6868 or text CONNECT to 686868

~ Assaulted Women’s Helpline: 416 863-0511

*all open 24/7 unless otherwise indicated

In the province of Ontario, social workers currently cannot provide psychological diagnoses or prescribe medication.